FAQs

1. Do you have a physical store location?
A: We do not. We are currently selling only online.

2. Are your toys safe and non-toxic?
A: Yes, all our toys are child safe and painted with non-toxic material. 

3. Where are the toys manufactured?

A: Made across the world. Each toy's country of origin is specific to the brand. For example, Wooden Caterpillar toys are made in Russia.

4. Do you ship Internationally?

A. We ship only within Canada due to the new import rules.

5. Do you offer FREE local pickup?

A. YES. You can pick up your order free at 217 Pringle Drive in Barrie, ON. You can choose local pickup at checkout.

6. How can I track my order?
A: Once your order is shipped, you will receive an email with tracking information. Please, make sure that you provided us a valid contact info for this matter.

7. Can I include a personalized message with my gift order?
A: Yes, you can add a personalized message under "Order Instruction".

8. What payment methods do you accept?
A: We accept all major credit cards and AfterPay. We do not accept Paypal due to high processing fees.

9. How can I contact customer service?
A: You can reach our customer service team via email : info@childhoodgems.ca or phone : 705-881-5439. You can also fill out the form below. 

10. What if the toy I received is damaged or defective?
A: If you receive a damaged or defective toy, please visit our return policy immediately and take actions accordingly.

12. Can I contact about business related inquires?
A: Yes. Please, fill out the form below. We do not have a phone conversation service regarding this matter.